Terms of Service

1. Who we are

Uppervox is operated by Alexander Costa, an individual, Massachusetts, United States. It is a solo-operated digital-services studio serving clients across the United States and worldwide. Services are provided remotely. Contact: hello@uppervox.com.

Mailing address: Alexander Costa, Massachusetts, United States.

2. How engagements work

• Fixed scope, fixed price. Every engagement starts with a written scope and a fixed quote. Work begins after the scope is approved and payment is received.
• One revision round is included with one-time services unless the scope says otherwise. Additional revisions are quoted separately.
• Delivery timelines are good-faith estimates. Audits typically ship within 24 hours of kickoff; builds within 24–72 hours; larger projects per the written scope.
• One active request at a time on retainer plans. Requests are handled in queue order.

3. What you own

On full payment, you own the deliverables produced for you — reports, websites, designs, workflows, and documentation. Where a service is set up on a third-party platform (for example an AI receptionist, chatbot, or automation platform), the platform account is created in your name and belongs to you, and you pay that platform directly at its own published rates.

4. Third-party platforms

Some services configure software operated by independent third parties. Uppervox selects and configures these platforms with care, but does not control their pricing, availability, uptime, or output, and is not responsible for their performance after handoff. Your relationship with those platforms is governed by their own terms.

4A. AI voice and call tools

If we set up a voice, call or messaging tool for you (for example the Call Rescue AI receptionist), you remain responsible for the calls it handles. That means: telling callers that they are speaking with an automated AI voice agent, giving callers any notice and obtaining any consent required to record or transcribe a call (for example in states that require every party to consent), and complying with telephone, text-messaging and privacy laws. You are responsible for your callers' notices and consents; we configure the tool on your instruction and can add the disclosure and a consent line to the greeting if you ask. Caller data and transcripts stay in your platform account; we process call data for you only to build, test and support the setup. We do not guarantee that a call will be answered, understood or routed correctly, and the tool is not a substitute for emergency services.

5. AI-assisted work

Uppervox uses AI tools as part of its delivery process, always with human direction and review. Audit findings and recommendations are professional opinions based on available data — they are not guarantees of rankings, traffic, revenue, or other outcomes.

6. What our services are not

• Nothing provided by Uppervox constitutes legal, tax, or financial advice. Consult a licensed professional for those matters.
• Uppervox does not guarantee specific business results. Digital outcomes depend on markets, competitors, platforms, and your own follow-through.

7. Refund policy

• Before work starts: full refund, no questions.
• Audits and reports: if the delivered audit does not match the written scope and we cannot fix it within one revision round, you get a full refund.
• Builds and setups: if we cannot deliver the scoped work, you are refunded for the undelivered portion.
• Retainers: cancel any time with 14 days' notice, effective at the end of the paid month. No lock-ins, no cancellation fees, no auto-renew traps.
• Third-party platform fees you pay directly to platforms are governed by those platforms' own refund policies.

8. Limitation of liability

To the maximum extent permitted by law, Uppervox's total liability for any claim arising from an engagement is limited to the fees you paid for that engagement. Uppervox is not liable for indirect, incidental, or consequential damages, including lost profits or lost business, or for the acts or omissions of third-party platforms.

9. Confidentiality & data

Materials you share for an engagement are used only to deliver that engagement and are not shared with third parties except the tools required to do the work. A mutual NDA is available on request. Contact-form submissions are delivered by our form provider directly to our email; we don't run analytics on this site.

10. Payment, warranty, termination and changes

• Payment: invoices are due on receipt; work begins on payment.
• Warranty: services are provided "as is" except for the refund remedies in section 7.
• Indemnity: you are responsible for the content, data and instructions you give us and for how you use what we deliver, and you will cover us for claims arising from them.
• Termination: either party may end an engagement in writing; fees for work delivered are not refundable except under section 7.
• Changes: we post updates here with a new date; changes do not affect an engagement already paid for.

11. Governing law and venue

These terms are governed by the laws of the Commonwealth of Massachusetts, United States. Any disputes will first be addressed in good faith between the parties. Claims go to the state or federal courts in Suffolk County, Massachusetts. If you are a consumer, you keep the mandatory protections, and the right to use the courts, of the place where you live.