Terms of Service

1. Who we are

Uppervox is a solo-operated digital-services studio run by Alexander Costa, based in Portugal and serving clients worldwide. Services are provided remotely. Contact: hello@uppervox.com.

2. How engagements work

• Fixed scope, fixed price. Every engagement starts with a written scope and a fixed quote. Work begins after the scope is approved and payment is received.
• One revision round is included with one-time services unless the scope says otherwise. Additional revisions are quoted separately.
• Delivery timelines are good-faith estimates. Audits typically ship within 24 hours of kickoff; builds within 24–72 hours; larger projects per the written scope.
• One active request at a time on retainer plans. Requests are handled in queue order.

3. What you own

On full payment, you own the deliverables produced for you — reports, websites, designs, workflows, and documentation. Where a service is set up on a third-party platform (for example an AI receptionist, chatbot, or automation platform), the platform account is created in your name and belongs to you, and you pay that platform directly at its own published rates.

4. Third-party platforms

Some services configure software operated by independent third parties. Uppervox selects and configures these platforms with care, but does not control their pricing, availability, uptime, or output, and is not responsible for their performance after handoff. Your relationship with those platforms is governed by their own terms.

5. AI-assisted work

Uppervox uses AI tools as part of its delivery process, always with human direction and review. Audit findings and recommendations are professional opinions based on available data — they are not guarantees of rankings, traffic, revenue, or other outcomes.

6. What our services are not

• Nothing provided by Uppervox constitutes legal, tax, or financial advice. Consult a licensed professional for those matters.
• Uppervox does not guarantee specific business results. Digital outcomes depend on markets, competitors, platforms, and your own follow-through.

7. Refund policy

• Before work starts: full refund, no questions.
• Audits and reports: if the delivered audit does not match the written scope and we cannot fix it within one revision round, you get a full refund.
• Builds and setups: if we cannot deliver the scoped work, you are refunded for the undelivered portion.
• Retainers: cancel any time with 14 days' notice, effective at the end of the paid month. No lock-ins, no cancellation fees, no auto-renew traps.
• Third-party platform fees you pay directly to platforms are governed by those platforms' own refund policies.

8. Limitation of liability

To the maximum extent permitted by law, Uppervox's total liability for any claim arising from an engagement is limited to the fees you paid for that engagement. Uppervox is not liable for indirect, incidental, or consequential damages, including lost profits or lost business, or for the acts or omissions of third-party platforms.

9. Confidentiality & data

Materials you share for an engagement are used only to deliver that engagement and are not shared with third parties except the tools required to do the work. A mutual NDA is available on request. Contact-form submissions are delivered by our form provider directly to our email; we don't run analytics that identify you personally.

10. Governing law

These terms are governed by the laws of Portugal. Any disputes will first be addressed in good faith between the parties.